Refund & Chargeback Policy

We are committed to fair, transparent transactions and protecting both our customers and our business. Please read the following policy carefully before completing your purchase.

Refund Policy

✅ Eligible Refunds

Refunds may be issued in the following cases:

  • Payment was successfully made but the order cannot be fulfilled

  • Item is confirmed unavailable and no replacement is accepted

  • Order is canceled before processing or shipment

  • Customs confiscation (where applicable)

Approved refunds will be issued to the original payment method or as store credit, depending on the payment type.

❌ Non-Refundable Payments

Due to the nature of certain payment methods, refunds are not possible in the following cases:

  • Cryptocurrency payments (BTC, ETH) once confirmed on the blockchain

  • Orders already shipped or in transit

  • Incorrect delivery information provided by the customer

  • Refusal to accept delivery

  • Damage caused by improper handling after delivery

Refund Processing Time

Payment Method Refund Method Processing Time
Credit / Digital Wallets (Google Pay, Apple Pay) Original payment method 5–10 business days
Bank Transfer / IBAN Bank reversal or store credit 7–14 business days
Zelle / Venmo Store credit or alternate method 3–7 business days
Crypto (BTC, ETH) Store credit only (if approved) Case-by-case

Chargeback Policy

We strongly encourage customers to contact us first before initiating a chargeback.

Unnecessary chargebacks result in:

  • Immediate order cancellation (if unshipped)

  • Permanent account flagging

  • Loss of future purchasing privileges

  • Submission of evidence to the payment processor

⚠️ Chargebacks Will Be Disputed If:

  • Tracking confirms successful delivery

  • The customer failed to contact support prior to filing

  • The chargeback is filed for buyer’s remorse

  • Fraud checks delayed processing and were disclosed

  • Payment instructions were not followed correctly

We maintain detailed transaction records, shipping confirmations, and communication logs to dispute invalid chargebacks.

Fraud Prevention & Payment Verification

To protect all parties:

  • Orders may undergo manual verification

  • Additional ID or payment confirmation may be requested

  • High-risk transactions may experience processing delays

  • Orders suspected of fraud may be canceled without notice

Important Notes for Crypto Payments

  • Crypto transactions are final and irreversible

  • Always verify wallet addresses before sending

  • Underpayment or overpayment may delay processing

  • Network fees are the customer’s responsibility

How to Request a Refund

To request a refund or resolve a payment issue:

📧 Email: support@laserigniterco.com
🧾 Include: Order number, payment method, and reason for request
⏱ Response Time: Within 24–48 business hours

Policy Agreement

By completing a purchase on our website, you acknowledge and agree to:

  • Our Payment Methods Policy

  • This Refund & Chargeback Policy

  • Our Shipping & Delivery Policy